The Werner Wicker Clinic in Bad Wildungen belongs to the privately-owned Wicker Group with nine rehabilitation clinics and two acute care hospitals throughout Germany. All Wicker Clinics are held to high standards: medical care at an outstanding level. We have specialized in treating patients from the Arab world and Gulf states for more than 35 years: We understand and respect your particular cultural requirements, and we ensure that these requirements are fully met, from dietary accommodations to medical care. Please find additional information about the Werner Wicker Clinic at www.werner-wicker-klinik.de
We want our patients to know their treatment options and prospects. This leads to some frequently asked questions. Many of those questions are answered below. If you still have questions, please send us your question(s) - in English - via email. Shortly after we will provide an answer in writing or by telephone.
How does your clinic organise the care of Arab patients?
Our qualified, experienced care team is available to you round-the-clock for nursing care. Patient care is usually provided by female staff in our clinic. Our care team is experienced in treating patients from Arab countries and the Gulf states. English-speaking medical staff are generally available to you. Our care team is dedicated to supporting your recovery.
Does your clinic treat children?
Even young children may suffer from disorders of the spinal column. As a result, we have been treating children for years with modern methods adapted to paediatric medicine in our Spinal Surgery Centre. We cannot make any final decisions before examining your medical documentation and performing the initial physical examination.
I am already over 60 years old. Is it possible and feasible to perform spinal column surgeries on elderly patients?
There are generally no age restrictions for spinal column surgeries. We utilise implants and treatments specially adapted for the care of elderly patients. Before deciding upon surgical treatment, the anaesthesiologist - and, in some cases, the internist - requires a precise explanation of any pre-existing medical conditions. In consideration of these factors, the results of our spinal column operations are very good, even for elderly patients.
Does your clinic only offer surgical treatment options?
No. There are many different health situations which do not currently (or may not ever) require surgical intervention. Naturally, we also provide these non-surgical treatment options.
Does your clinic have a physiotherapy department?
Our clinic has a large physiotherapy department with more than 45 employees. We offer fully modern physiotherapy treatments, with individualised treatment options. Our medical staff’s many outstanding qualifications allow early, focused, and gentle care after surgical treatment. Multiple times per day, we perform exercises with you to help you regain your health as quickly as possible.
Where can I find medical aids that I will need during my stay in the clinic?
Our clinic offers an orthopaedic specialist workshop in which you can work individually with the necessary and appropriate resources. You will be supported by our 15 highly qualified and experienced care ergotherapists while choosing and adapting these medical aids to your needs. On our grounds, you will also find our pharmacy, which gives you direct access to all necessary medications.
Which diagnostic methods can be performed in the clinic?
All examinations necessary for your treatment, such as magnetic resonance imaging, computer tomography, digital subtraction angiography, myelography, special neurological examinations, laboratory examinations, and special urodynamic examinations are available in our clinic.
What kind of accommodation can I expect in your clinic?
Our clinic is primarily equipped with double rooms. Upon request, and for an additional fee, you can be accommodated in a single room. All rooms are equipped with a private bathroom, which includes a bathtub, shower, and toilet. Rooms also include a television - on which some Arabic channels are available - as well as an internet connection for your laptop. We also provide you with a telephone. However, use of the telephone is subject to fees. All patients and their visitors are welcome in our café.
What should I (and what may I) bring for my stay in the Werner Wicker Clinic?
We recommend comfortable clothing during your stay at the clinic. Remember personal linens, athletic clothing, a bathing suit, closed shoes such as slippers or athletic shoes, and your glasses, contact lenses, hearing aids, or other hearing or vision assistance tools. And don’t forget to pack a few books, in case you would like to read.
How will I be cared for in your clinic?
We offer breakfast, lunch, and dinner in our clinic. We will accommodate your dietary wishes to the best of our ability. In particular, we can accommodate religious dietary restrictions. We offer all dietary options in our clinic. Our trained dieticians will be happy to answer any personal dietary questions. You may choose to eat your meals in your room or in our patient restaurant.
Can you also accommodate my loved ones or companions in your clinic?
If a loved one or caregiver needs to be accommodated in addition to a patient, we are generally able to accommodate this request. For paediatric care, a limited number of relatives can sleep in the patient’s room. Please let us know during your initial consultation if you need accommodation for additional guests. We will then immediately tell you whether we can accommodate this request, and under what conditions. If accommodation in the clinic - especially for longer stays - is not possible, we will arrange accommodation in a nearby bed-and-breakfast or hotel.
Does your clinic have Arabic-speaking employees?
Since we have been treating patients from Arabic-speaking countries for more than 30 years, we have done everything in our power to avoid linguistic barriers: Some of our personnel are of Arab descent and speak Arabic. Many speak English. In addition, your home country’s embassies and consulates offer interpreters for your discussions with physicians, therapists, and care personnel in Arabic or German during your stay in our clinic.
How does your clinic calculate treatment costs?
The framework of treatment costs is regulated by German federal law. We calculate your treatment costs in accordance with the legal regulations applicable to German patients. Any costs for private medical services will be listed on your invoice. In this respect, foreign patients are subject to the same regulations as our domestic patients.
When will I learn what the cost of my treatment will be?
After assessing your medical documentation and performing the initial examination, we will generate a non-binding estimate of treatment cost. Note that this is merely an estimate. The actual treatment costs will be determined upon completion of treatment.
Which requirements must I fulfil in order to receive treatment at your clinic?
Before we can begin inpatient treatment in our clinic, we need a declaration of financial responsibility addressed to you by an official institution in your home country (embassy, consulate, health attaché, etc.). If this declaration of financial responsibility is not provided to us, then you must make an advance payment to the clinic amounting to the estimated cost of treatment.
I heard that patient mediation agencies organise hospital stays abroad. Does your clinic work with patient mediation agencies?
No. Our clinic does not work with patient mediation agencies that provide brokerage services based on commission. Since our clinic has treated and supported foreign patients for more than thirty years, we are not reliant on brokerage from patient mediation agencies.
How can I reach your clinic?
Frankfurt International Airport is located 150 km from our clinic, less than a two hour drive. Bad Wildungen (population: 17,000) is set in the picturesque mountain region of north Hessia, between Marburg and Kassel. This spa town, steeped in tradition, offers diverse cultural and leisure activities, in addition to its historical features. The next larger city is Kassel (population: 190,000), a 45-minute drive away.
Which medical information will I receive at the end of my treatment?
After completing all examinations and treatments in our clinic, you will receive a physician’s discharge report. This report will provide you and any other care providers with information about the treatment you received at our facility and any necessary follow-up care. You will be notified should a check-up or additional care at our clinic become necessary at a later time.
Will I also receive medical aids and medications to use after I leave the clinic?
We will request reimbursement from your insurance company for the cost of medical aids needed after completing your care. If approved by your insurance company, we will gladly provide you with the necessary medical aids. We will provide you with an initial supply of necessary medication for the first few days after you have left the clinic. Our physicians will provide you with a prescription for any required medications. You can fill this prescription at any German pharmacy.
I have other questions. Where can I find answers?
Please send any additional questions via email to: medical.excellence@werner-wicker-klinik.de. Either we will answer your questions in an email or we will offer you an appointment to answer your questions via telephone.
Bad Wildungen is located between the cultural hub of Kassel and the University of Marburg in the ‘holiday region’ of Waldeck-Frankenberg. In fact, the Hessian city has plenty to offer to its 17,000 residents and 110,000 annual visitors: It is located adjacent the largest spa gardens in Europe, has numerous iron, magnesium, and “sparkling” springs, and a history dating back to the year 800. It also boasts the Kellerwald-Edersee National Park, a picturesque landscape, and many cultural offerings. These include concerts in the Friedrichstein Baroque castle, the annual jazz festival, the traditional town fair with flower parade, and the International Samba Festival.
Werner Wicker Klinik: Wirbelsäulenzentrum
Im Kreuzfeld 4, 34537 Bad Wildungen
medical.excellence@werner-wicker-klinik.de